Terms of Service
The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
These terms and conditions also apply to future business relationships with entrepreneurs, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to this.
2. Contractual partner, conclusion of contract
The purchase contract is concluded with GENTIUSS eU Austria.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. Contract language, contract text storage
The language available for the conclusion of the contract is German.
We save the text of the contract and send you the order data and our terms and conditions by email. For security reasons, the text of the contract is no longer accessible via the Internet.
4. Terms of Delivery
Shipping costs are added to the stated product prices. You can find out more about the amount of shipping costs in the offers.
Standard Shipping: Delivery will be within 2-7 working days from the customer's order, but in any case within 15 days from the order date. If the goods are not available, the customer will be informed immediately. Deliveries are made Monday to Saturday. In some regions, however, delivery on Saturday is unfortunately not possible.
We only deliver by mail. Unfortunately, a self collection of the product is not possible.
We do not deliver to packing stations.
The following payment methods are generally available in our shop:
Payment in advance
If you select the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:
Debit charge :
How does pay immediately by direct debit with Klarna work?
This is how pay immediately by direct debit with Klarna works:
When making your purchase, select Pay Now at checkout.
Select direct debit as the payment method.
Enter your bank details and your account will be automatically debited a few days later.
Klarna remembers your bank details so that you can pay even faster with 1 click for your next purchase. Absolutely safe and smoooth!
Immediate transfer :1-2-3.
1. Use Sofortüberweisung as a direct transfer method. First select your country and then determine the bank that should carry out the transfer. Simply enter BIC, BLZ or the name of your bank.
2.Log in and confirm your purchase. Now you are in the login area of the secure payment page. Log in with your online banking data. The information is transmitted to your bank in encrypted form. Then you have to enter your TAN for confirmation. For security reasons, each TAN can only be used once. The merchant receives a real-time transaction confirmation upon completion of the transfer. In this way, he can send stock goods and digital goods immediately - you will receive your purchases faster.
3. Done! You will now receive a summary of your transfer or an order confirmation from the online shop. So you have all the information about your purchase together.
Purchase on invoice
How does the purchase on account with Klarna work?
The principle is simple: you have 14 days from the invoice date to pay your invoice. You only pay when you have received the goods. You shop relaxed, complete your order and check the products at home. The invoice will be sent either by e-mail, separately by post or together with the goods.
When and how do I get my money back?
If you have a credit balance with us - for example due to a return or an overpaid amount - you will automatically receive a refund from us or a refund form by e-mail.
You will receive your credit within 14 days.
Why do you need my bank details for the repayment?
Automatic repayment is not always possible. That's why we're sending you our refund form.
We need the information to ensure the refund goes to your correct account.
We guarantee that your account details will only be used for the refund.
Klarna data protection declaration for Austria here.
Klarna data protection declaration for Germany here.
6. Retention of Title
The goods remain our property until full payment.
The following also applies to entrepreneurs: We reserve title to the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
7. Damage in transit
If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
8. Warranty and Guarantees
Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply. For consumers, the limitation period for claims for defects in used items is one year from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected.
With regard to entrepreneurs, only our own information and the product descriptions of the manufacturer that were included in the contract apply as an agreement on the quality of the goods; We assume no liability for public statements by the manufacturer or other advertising statements.
If the delivered item is defective, we initially provide a guarantee to entrepreneurs, at our discretion, by eliminating the defect (repair) or by delivering a defect-free item (replacement delivery).
The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, limb or health
in the event of intentional or grossly negligent breach of duty or fraudulent intent
in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
as part of a guarantee promise, if agreed
as far as the area of application of the Product Liability Act is open.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, limb or health,
in the event of intentional or grossly negligent breach of duty,
in the case of a promise of guarantee, if agreed, or
as far as the area of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected. For the rest, claims for damages are excluded.
10. Dispute Resolution
In accordance with the regulation on online dispute resolution in consumer matters (ODR regulation), we would like to inform you about the online dispute resolution platform (OS platform).
Consumers have the option of submitting complaints to the European Commission's online dispute resolution platform at http://ec.europa.eu/odr. You will find the necessary contact details above in our imprint.
However, we would like to point out that we are not willing or obliged to participate in dispute settlement proceedings before a consumer arbitration board.
11. Final Provisions
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.
Please note that Gentiuss eU reserves the right to send payment requests to your email address.
You are required to provide a correct email address and to inform Gentiuss eU if your email address changes. You will receive the legally required invoice receipt in your shipping confirmation email.
13. Changes to our Terms and Conditions
We pass on your personal data to third parties
exclusively to the service partners involved in the execution of the contract,
such as the logistics company commissioned with the delivery, the contracted dropshipping supplier,
Accounting and the bank responsible for payment matters.
In cases where your personal data is passed on to third parties, the scope of the
transmitted data to the necessary minimum. Customer data will not be passed on to third parties,
unless this is absolutely necessary for the execution of the contract. As part of your registration at Gentiuss SHOP and during order processing, your consent to the processing of this data will be obtained.